Cancellation Policy


CANCELLATION POLICY FOR SAME DAY ACCESS APPOINTMENTS


Preamble:

  1. Appointments are considered confirmed at the time of booking and Clarksburg Medical Group's Same Day Access Cancellation Policy subsequently binds each patient.

  2. In situations where appointments are booked by a third party (family member, friend, etc) on behalf of a patient, the patient remains responsible for abiding by the cancellation policy.

  3. When appointments are booked for patients by a parent or legal guardian, that person is bound by the cancellation policy.


The Policy:

  1. Appointments booked for the morning (prior to 2:00pm) must be cancelled no later than 10:00am.

  2. Appointments booked for the afternoon (after 2:00pm) must be cancelled no later than 12:00 noon.

  3. All patients who fail to provide notice as outlined above, will be charged for the cancelled appointment as follows:

    1. 15 Minute Appointment = $34.00

    2. 30 Minute Appointment = $77.00


We appreciate your compliance with this cancellation policy.  Please speak to a member of our reception team if you have any questions. 


Office Hours


Hours may change occasionally to accommodate emergencies, meetings, conferences, training, etc.  We appreciate your understanding on those days when schedules are modified.​

Clarksburg Medical Group 

Same Day Access


To make an appointment, please call our office during telephone booking hours on the

SAME day that you wish to be seen, provided that it is a day that your doctor, 

or the nurse practitioner, is scheduled to be in the office.

Announcement


We would like to announce that Dr. Murphy will be starting maternity leave as of August 18, 2019.  We are happy to have locum physician coverage during this time, with maintenance of regular office hours.  


Please speak with reception if you have any further questions. 




Office Closures/Doctor's Away




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*Dr. Elkhuizen visits the Collingwood Nursing Home most Tuesday mornings, starting her day at 11:30 instead of 10am.  However, when the volume of patients is expected to be high - for example after long weekends, before or after holidays - she may shift her nursing home visits to another day, and begin earlier on Tuesday mornings.


Jennifer, our Registered Practical Nurse, is in the office on Monday, Tuesday, Wednesday and Thursday between 9:45am and 12:30pm or between 2:00pm and 4:30pm.  ​Please click here for a link to a list of services provided by Jennifer on these days.

Day Booking Hours   

  Dr. Elkhuizen/Dr.

McKee   

 Dr. Murphy    

Dr. Euler/Dr.

Allan        

  Stephanie Bertin, NP    

Monday8:30-1:0010:00-5:0010:00-4:3010:30-6:009:30-4:30
Tuesday8:30-1:00*11:30-5:00Not in Office10:30-5:009:30-2:00 3x/month
Wednesday 8:30-10:00Not in Office10:00-4:3010:30-2:00Not in Office
Thursday8:30-1:0010:00-5:0010:00-4:3010:30-5:00Not in Office
Friday8:30-10:00Not in OfficeNot in Office10:00-2:00Not in Office